What Dial Interactive Can Do For You
Dial Interactive ("DI") experts provide contact center consulting
services for complex business problems.
DI experts can take your contact center to the next level.
Our solutions are built around years of practical experience in
contact centers. We are experts at extracting additional value out
of contact center processes and technologies. Often our
recommendations can be implemented with little or no additional
capital expense. Our solutions range from simple call flow tune-ups
to complete contact center assessments. DI services provide
efficiency improvements that pay immediate results to your bottom
line.
Our Services Include
Call Center Consulting, Call Routing, Custom Reporting (WebView,
InfoMaker, Crystal, Sybase, Info Mart), Cisco UCCE/IPCC, Cisco ICM,
IVR, IP-IVR, CVP, GVP, Speech Recognition, Call Manager, RFP
Development and Management, Custom CTI/Softphone,
Outbound/Predictive Dialing Services, Benchmarking, Integration,
Quality Monitoring, Workforce Management, Business Case
Development/ROI, Disaster Recovery Planning, Testing Services,
Telecom Expense Management, Avaya, Cisco, Genesys, Nortel
implementations and more.
Dial Interactive is quality driven and is proud to announce that
they have achieved TL 9000 R5.0 / ISO 9001:2001 certification
(product category 7.10, e-business consulting).